This Privacy Policy explains how AxxisNet collects, uses, stores and protects personal data when you use axxisnet.com, helpdesk.axxisnet.com or contact us through our communication channels.
1. Information We Collect
- Name, surname, email address, phone number and company information that you provide to us.
- Messages, tickets and attachments submitted through contact forms, email or the Helpdesk.
- Technical data such as IP address, browser type, device information and technical usage logs.
- Website analytics data when relevant analytics technologies are used.
2. How We Use Information
- To provide services and technical support;
- To respond to questions and Helpdesk tickets;
- To maintain security, reliability and improve our services;
- To prevent fraud, abuse and security incidents;
- To comply with applicable legal obligations.
3. Sharing of Information
We do not sell personal data. Information may be shared only with service providers needed to operate infrastructure, hosting, analytics or support functions, or with competent authorities where required by law.
4. Retention
We retain data for as long as reasonably necessary for the relevant service, support, security and legal purposes. The exact period may vary depending on the type and purpose of the data.
5. Your Rights
Subject to applicable law, you may request access, correction, information about processing or deletion of your personal data. See our Data Deletion page for instructions.
6. Security
We use reasonable administrative and technical safeguards to protect data. No internet transmission or electronic storage method is completely secure.
7. Cookies & Analytics
The website may use necessary and analytics technologies, including Google Analytics and Google Tag Manager. See our Cookie Policy for details.
8. Contact
For privacy or personal data questions, email contact@axxisnet.com. For technical support, use helpdesk@axxisnet.com.